We, at Zameenin.com (including any subdomains thereof) (“Site”) explain how we collect, use, disclose, and protect personal data and other information when you access or use the Platform via this Privacy Policy. This Privacy Polic (“Policy”) governs our Site. By using this Site, you consent to the practice described in this Policy. By providing your consent to this Policy, either on the Site or through other means, or accessing the Site and Services, you consent to the Sites’s processing of your Personal Data in accordance with this Policy. Where required, for processing your Personal Data for distinct purposes, we seek your consent separately on the Platform or through other means.

1.1. “Personal Data” means any data about an individual who is identifiable by or in relation to such data;

1.2. “User” mean and include all users, including Agents, Developers/Buyers, and visitors of the Site;

1.3. “Processing” means and includes collection, storage, use, sharing, disclosure, deletion, etc. of the data collected

In relation this Site, we may collect and process the following Personal Data:

(a) Personal Details which may include your name, email ID, mobile number, business name (if Agent or Developer or any other business), designation;

(b) KYC/verification information which may include includes any information that helps us identify and verify you (such as Aadhaar, voter id, driver’s license, PAN, passport, etc) or your property (such as, utility bills, sales deed, property registration documents, property tax documents, etc).

(c) Support communications which may include complaints, queries, feedback, and correspondence. We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey, or any communications with us.

(a) Usage Data:
We collect information about how you interact with the Platform, such as:
• search queries and filters applied, viewing and shortlisting activity, clicks, scrolls and navigation patterns;
• “intent” signals (for example, the kind of land you are looking for, preferred locations, budget ranges, project type) based on your searches and activity;
• account preferences and settings;
• dates and times of access, session duration, and time spent on specific pages/features; and
• interactions with listings, advertisements, and sponsored placements (e.g., impressions, clicks, conversions where measurable).

(b) Cookies
We use cookies and similar technologies (such as pixels, tags, SDKs, log files and local storage) to:
• recognise your device, maintain sessions, and remember your preferences;
• enable core site/app functionality;
• understand usage patterns and improve the Platform; and
• deliver and measure advertisements, including limiting frequency and preventing ad fraud (subject to your cookie choices where applicable).
Cookies are small files stored on your device when you visit our website or use web-based services. You can manage cookies through browser/device settings and, where available, our cookie preference tools. Blocking certain cookies may impact Platform functionality.

(c) Technical and Device Data
We may collect device and technical information, including:
• device type, hardware model, operating system and version;
• IP address, browser type and version, app version, language preferences, time zone;
• network and connection information; and
• unique device identifiers and advertising identifiers (where available), and diagnostic/log information (e.g., crash logs, performance logs).
We may infer your general location (such as city, region, or country) from technical data such as your IP address and device settings. We do not collect precise location unless you explicitly enable it (for example, via device permission, if offered).

If you log in via a third-party service (if offered), or if advertisers/analytics providers provide aggregated insights, we may receive limited information in accordance with their policies and your settings.

The information collected by us as envisaged hereinabove is used in the following manner:

(a) To Provide services under this Site:
We process Personal Data to operate the Platform and enable core features, including:
• creating and managing accounts, onboarding and registration;
• enabling Agents to create, publish, manage and extend Listings for land/properties they are authorised to advertise;
• recording a Developer/Buyer’s interest in particular Listings or property types;
• facilitating connectivity and communication between Users (e.g., Developers and Agents) and enabling Users to contact each other, including retaining contact ability for a reasonable period following your last activity;
• displaying your profile and Listings to other Users and showing relevant Listing information based on your activity;
• providing personalised search results, recommendations, and ranking of Listings (including sponsored placements/ads); and
• enabling media features in Listings (such as video playback and related user interactions like play/pause/mute/unmute, where applicable).

(b) Marketing and promotional communications:
Where permitted by law and/or with your consent, we may use your Personal Data to send you updates about Site features, offers, promotions, and relevant announcements. You can opt out of promotional communications at any time.

(c) Third-party offers you request (lead sharing):
Where you express interest in third-party services (for example, banking/financing or other partner services, if offered), we may share relevant Personal Data with such third parties so they can contact you for their products/services. You may withdraw your consent or opt out where applicable.

(d) To improve and develop the Site:
• understand usage and improve functionality, content and user experience;
• conduct research, surveys and analytics; and
• develop new features, services and safety tools.

(e) Fraud prevention, compliance, and security:
• detect and prevent fraud, spam, fake listings, scraping, and other abuse;
• verify Users and Listings where required (including requesting additional information);
• maintain network and information security; and
• investigate suspected violations and cooperate with lawful requests.

(f) Troubleshooting, backup and disaster recovery:
We process Personal Data to troubleshoot issues, maintain backups, ensure platform availability, and support disaster recovery.

(g) Analytics and profiling for relevance:
We may use analytics data together with Personal Data to understand user preferences and provide more relevant content, recommendations, and advertisements (subject to your cookie/device settings and applicable law).

(h) Legal obligations and enforcement:
We may process Personal Data to comply with applicable laws and regulations, respond to lawful requests, enforce our Terms, and establish/exercise/defend legal rights.

(i) Customer support and communications:
We use Personal Data to respond to queries, provide support, communicate service-related messages, and implement or consider feedback.

(j) Grievance redressal:
We process Personal Data to address complaints, resolve disputes relating to Platform use, and respond through our grievance mechanism.

6.1. We use cookies and similar technologies to keep you logged in, remember preferences, improve performance, and maintain security, understand usage patterns through analytics, display and measure advertisements.

6.2. Ads may be served by third-party ad networks that may place/read cookies or use device identifiers. These partners may collect usage information across websites/apps as per their own privacy policies.

6.3. You can manage cookie preferences through your browser settings and (where provided) our cookie banner/settings. Blocking cookies may affect site functionality.

7.1. We treat personal data and non-public information submitted on the Platform as confidential and use it only for legitimate Platform operations and purposes described in this Policy.

7.2. We do not sell your personal data in the ordinary sense of “selling a database.” However, we may share limited data with service providers and advertising/analytics partners as described below.

7.3. If you post a listing or submit an enquiry, certain information (such as your name, phone number, email, listing documents, and message content) may be shared with the relevant counterparty (Agent/Developer) as needed to facilitate contact. You are responsible for what you choose to share.

7.4. While we implement reasonable safeguards, no internet-based system is 100% secure. We cannot guarantee that unauthorised access or misuse will never occur.

7.5. We use third-party advertising companies to serve ads when you visit or use our Sites or Services. These companies may use information (excluding your name, address, email address or telephone number or any personally identifiable information) about your visits or use to particular website, mobile application or services, in order to provide advertisements about goods and services of interest to you.

We may share information in the following cases:

(i) With other Users (Agents/Developers): To enable enquiries, communication, site visit coordination, and listing evaluation, relevant contact details and information you provide may be shared with the other party.

(ii) With service providers (processors): We may share data with vendors who support Platform operations, such as hosting/cloud providers, email/SMS/WhatsApp communication providers, CRM tools, customer support tools, security vendors, payment providers (if ever enabled). These vendors are required to use data only to provide services to us and implement appropriate safeguards.

(iii) With advertising and analytics partners: Because the Platform earns revenue from ads, we may share limited information (typically cookie identifiers, device identifiers, IP address, approximate location, event data like page views/clicks) with ad networks, measurement partners, and analytics providers to show ads, limit frequency, measure performance, prevent fraud, and improve relevance. We do not share your private messages/documents with ad networks for ad targeting.

(iv) For legal reasons and enforcement: We may disclose information if required to comply with law, court orders, government requests, or to protect rights, safety, and security of the Platform and Users, investigate fraud, or enforce our Terms.

(v) Business transfers: If we undergo a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to confidentiality safeguards.

The Site is not intended for use by children under 18 years of age. Any use of this Site by a child under the age of 18 years must be under parental supervision. We do not knowingly collect any information about, or market to, children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not visit or use the Site, and that you do not submit any Personal Data to us.

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a revised “Effective Date.” Continued use after changes indicates acceptance.

For privacy queries, complaints, or to exercise your rights: Grievance Officer: [Name] Email: [●] Address: [●] Response Timeline: [● business days]